This document is just short installation cookbook not updated with every new feature. Full installation guide updated periodically you can find here: SupportCenter documentation
- Firefox 1.0+ (as well as Mozilla) - Internet Explorer 6+ - Opera 8.5+ - Safari 2.0.x+ - Konqueror 3.5+
You should create the database and database user with mysql shell by executing the sql commands below:
CREATE DATABASE database_name; GRANT ALL PRIVILEGES ON database_name.* TO database_user@localhost IDENTIFIED BY "database_password" WITH GRANT OPTION;
Customize it to match your database_name, database_user, and database_password.
You could also use some MySql administration tool (such as phpMyAdmin or CPanel) to perform this step in more user-friendly way.
Before you can start automatic installation wizard, you need to copy all files from distribution package to your server.
Automatic installer needs to have write enabled access to directory server/settings. On unix/linux systems you can grant access to it as follows:
chmod 777 server/settings
After installation you can change it back to more safe permissions (chmod 755 server/settings).
Now point your browser to root directory of SupportCenter, e.g. yourdomain.com/SupportCenter/ (this depends on configuration of your web server and location of SupportCenter directory). The installer should start automatically, but you could also launch it directly with url yourdomain.com/SupportCenter/server/install.
After start, installer will guide you through the rest of installation.
IMPORTANT If installation was successfull, you should remove directory server/install for security reasons.
Set up cron on unix/linux systems to execute command below every minute. This command will run job that is necessary for receiving emails and sending email notifications:
cd path_to_supportcenter/server && php jobs.php
You can edit cron jobs with command:
The cron record will look like this:
* * * * * php path_to_supportcenter/server/jobs.php
On MS Windows, you could use scheduler to schedule this job.
Point your browser into root directory of SupportCenter, eg yourdomain.com/SupportCenter/ (this depends on configuration of your web server and location of SupportCenter directory).
Login with username/email and password of administrator’s account, that you have created during installation.
You should do following steps if you like to upgrade to newest avaible verision of SupportCenter:
First steps after successfull installation of SupportCenter should be:
This is very simple. :-)
Just try it with our example php called submit_form.php distributed with installation files of SupportCenter.
Before you will start it, please check all configuration variables inside this file
(e.g. path to SupportCenter, name of domain, where is installed SupportCenter and similar)
You can change design and layout of form as you like so, that it will fit your website design.
We will try to answer every ticket within 24 hours (except weekends).
Phone: +421 903 776 925 (8:00 - 20:00 GMT+1)
Quality Unit, s.r.o.
For discussions about SupportCenter we prepared our forum.